Technology Team Restructuring
Client Profile:
Our client is an Architectural, Engineering and construction firm specializing in facility and commercial builds.
Client Challenge:
Our client benefited greatly from rapid growth which led to an increase in their workforce, additional locations and operations. The existing Information Technology Infrastructure presented a challenge. The client had outsourced their Managed Service Provider (MSP) to handle server maintenance and provide technical support for a medium-sized user base. The IT infrastructure had not been updated to accommodate the growth in the workforce. Furthermore, both the field offices and home offices were experiencing inadequate support from the MSP. The provider had limited availability and resources, and there were no Service Level Agreements (SLAs) in place to hold them accountable for their services. The recognized the need for an updated IT infrastructure and solutions that could support applications, mobile devices, and field service operations and a Technology Team Restructuring. They required guidance on the best approach to resolve these issues and create an expansion plan. Budget considerations were also a key factor in their decision-making process.
Gigbridge Approach
- Conducted a thorough assessment and collaboration with management leads from 7 verticals to understand objectives and IT needs of each vertical.
- Generate an IT Report outlining potential paths and cost associated with either partnering with the existing MSP with new parameters and SLAs in place or eliminate manage service provider and replace with a new IT Team and Infrastructure to support ongoing growth.
- Provide a heat map outlining comprehensive comparison between their existing technology and proposed solutions including cost benefit analysis. Presented to senior leadership for review and decisioning.
- Provided detailed plan to develop an internal IT department which included ramp up and ramp down transition phase including sizing and scoping of resource needs and cost.
- Collaborated with Senior Leadership to create a Director of IT job description and created a 90-day OKR document outlining transition objectives and timeline. Directed and consulted through transition.
- Recruited additional IT Team members to complete team and transition from MSP.
- Led current state application inventory.
- Using a 100 ft Contract Model, engaged in consultations with the client to define the macro scope and timeline of the project.
- Introduced resource requirements through a collaborative project charter.
- Recruited Lead PKI Engineer for effective collaboration and intake with vendor
- Throughout project progression, assessed remaining needs for the Infrastructure Project, including Active Directory Hardening.
- Recruited, interviewed, and selected additional staff to align to SOW timeline.
Result: Collectively contributed to the successful resolution of the client’s technology team challenges. Gigbridge continues to support the client as an advisor, conducting bi-annual check-ups and assessments.
